Video transcript

The video shows the in-account route and the Forgot password route from sign-in using the same Google email.

From inside the app

01

Open Account

From Profile, open Account and choose Change Password.

02

Send the code

Your account email is filled automatically. Choose Send OTP and confirm the address.

03

Enter the OTP

Enter the six-digit code sent to your email.

04

Set the password

Enter and confirm the new password, then save. Use at least eight characters including numbers.

From the sign-in screen

01

Choose email sign-in

From the opening sign-in screen, choose Sign in with Email.

02

Choose Forgot password

Choose Forgot password and enter the same email used by your Google account.

03

Confirm the email

Confirm the address so the recovery code can be sent.

04

Complete the update

Enter the OTP, new password, and confirmation, then choose Update Password.